All our shoes are on pre-order unless otherwise stated and will be shipped out within 30 days from the date of your order.

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Terms and Conditions

OVERVIEW

This website is operated by The Doubles SG. Throughout the site, the terms “we,” “us,” and “our” refer to The Doubles Sg. By visiting our site and/or purchasing shoes from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

SECTION 1 – PRODUCTS

  1. Due to variations in monitor settings, lighting, and photography, the colors of shoes shown in photos may differ slightly from the actual items and are not considered defects.
  2. Minor variances in measurements (0.5” or less) are not considered defects, as small deviations are typical in footwear manufacturing.
  3. Shoe creases, small glue marks, minor stitching variations, or differences in leather texture (for leather products) are inherent to the materials and production process and do not qualify as defects.
  4. Any slight variations in patterns, dyeing, or material characteristics due to production processes are not considered defects.
  5. Please note that our shoe boxes are designed to protect your shoes during delivery and transit. Any dents or imperfections on the shoe box caused during the course of logistics or transport are not considered defects and do not affect the quality or condition of the shoes inside.
  6. Please note that any glue smell or other odors from the shoes are completely normal. These are part of the manufacturing process and will naturally dissipate over time. They do not indicate a defect in the product.
  7. The Doubles SG reserves sole discretion in determining what constitutes a defect.

SECTION 2 – ORDERS

  1. Orders cannot be amended, canceled, or refunded once they have been placed and confirmed.
  2. All refunds, regardless of reason, will be issued in the form of store credits.
  3. Exchanges in color, size, or design are not permitted post-order confirmation.
  4. Discount codes must be applied at checkout; discounts not entered during this time or purchases made outside of sale events are ineligible for adjustments.
  5. Orders are eligible for a one-time return credit only.
  6. Sale items are not eligible for exchange, return, or refund.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We strive to ensure the information on this site is accurate, complete, and current. However, we make no guarantees, and any reliance on the material on this site is at your own risk. This site may also contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time but are not obligated to update any information. Monitoring changes to our site is your responsibility.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices and product offerings are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCT AVAILABILITY AND LIMITATIONS

Certain products or services may be available only in limited quantities and are subject to our Return and Exchange Policy. We reserve the right to limit quantities, change descriptions, or discontinue any product at any time. 

SECTION 6 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the site or related website is inaccurate at any time without prior notice. We undertake no obligation to update, amend, or clarify information except as required by law.

SECTION 7 – USER RESPONSIBILITIES

As a user of our site, you agree to:

  • Provide accurate, up-to-date, and complete information at checkout.
  • Update account information, including email and payment details, as needed to complete transactions.
  • Use our products for personal, non-commercial purposes only, and not for any illegal or unauthorized activity.
  • Comply with all local, state, and national laws applicable to your use of our Service.

SECTION 8 – THIRD-PARTY LINKS AND TOOLS

Our site may contain links to third-party websites or tools, which are provided for convenience only. We are not responsible for the content, accuracy, or opinions expressed on these websites and do not monitor or verify them. Your use of third-party links is at your own risk, and we are not liable for any harm or damages arising from your use of these third-party resources.

SECTION 9 – USER COMMENTS, FEEDBACK, REVIEWS, AND SUGGESTIONS

  1. By submitting comments, feedback, reviews, or suggestions to us, you grant us the right to use, modify, copy, publish, distribute, and otherwise exploit such submissions without restriction and without compensating you.
  2. We are under no obligation to keep submissions confidential, compensate you for any submissions, or respond to any submissions.
  3. We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, defamatory, libelous, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service.
  4. You agree that your submissions will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful material, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Service.
  5. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any comments.

SECTION 10 – DELIVERY

Refer to our Delivery page for details on our delivery process, estimated times, and any relevant fees.

SECTION 11 – PRE-ORDER & BACKORDER

The estimated date of arrival (ETA) for backordered items is provided on individual product pages and generally ranges from 30 to 60 days from the purchase date. Please place an order only if you are comfortable with this wait time, as delays may occasionally occur.

If you have a mix of in-stock and backordered items in your order, the delivery will be split into separate shipments.

SECTION 12 – EXCHANGE AND RETURN POLICY

Our Exchange and Return Policy governs refunds and exchanges. All refunds are issued solely in the form of store credits, regardless of the reason for return. Exchanges and returns are subject to our criteria and discretion.

SECTION 13 – COPYRIGHT AND PLAGIARISM

All images, text, and content on our website and social media are the property of The Doubles SG. Unauthorized use of our images, especially for personal sale purposes or commercial use, is strictly prohibited. Copyright infringement will be subject to legal action.

SECTION 14 – CONSENT TO TERMS AND CONDITIONS

By using our site, you confirm that you have read, understood, and agreed to these Terms and Conditions. The Doubles SG reserves the right to amend these Terms at any time without prior notice, and such modifications will be effective upon posting on our site.

Last updated: 7 November 2024